Privacy Policy

We protect your privacy and you should be able to feel safe when you trust us with your personal information. Therefore, we have prepared this data protection information so that you can take part in how we process your personal data, what we use it for, who is allowed to have access to it and how you can invoke your rights and your privacy.

Introduction

We primarily process your personal data in order to be able to fulfill our obligations to you in the best possible way. Our starting point is not to process more personal data than is required for each purpose, and we always strive to use the least privacy-sensitive data possible.

Your personal information is needed in order for us to provide you with good service, information and follow-up on purchases. We may also need your personal information to comply with applicable laws and regulations, conduct customer and market analysis and send targeted offers via e-mail or telephone.

We may also need your personal data in order to comply with the applicable laws and regulations, to carry out customer and market analyzes and to send targeted offers by email or telephone.

Personal data controller

Svensk Kosttillskott AB org no. 556777-0598, Mätarvägen 6A 19637 Kungsängen personal data controller for the processing of your personal data.

info@healthwell.com

Which personal data do we process?

We process personal data (including social security numbers) that you have provided to us as described below.

When you make a purchase

  • Information that you provide to us, such as name, social security number and contact information, incl. phone number, purchase history, password and email at healthwell.com.
  • When you use our website, information about your device is used to counter fraud, solve technical problems and improve user-friendliness for all customers. This includes: Cookies, IP address, referral address, data that identifies which browser and which version you are using.
  • If we receive your e-mail address in connection with the sale of a product or service and you have not objected, we reserve the right to offer you regular offers on products similar to those already purchased on the basis of Section 7 (3) UWG , from our range by email. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in addressing our customers for advertising purposes. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided in the advertising e-mail without incurring any costs other than the transmission costs according to the basic tariffs.

Legal basis for the processing: fulfillment of agreements to handle payment and delivery of your purchase, legal obligation for accounting purposes and to fulfill our legitimate interest in conducting our business (balancing of interests) of handling your order and sending marketing regarding our products. You can always unsubscribe from marketing via a link in an e-mail or by contacting us, see the personal data controller section.

Klarna

After a successful address and credit check as part of the ordering process, you give the online provider Klarna a SEPA direct debit mandate when you place the order. Klarna will inform you of the date of the account debit (so-called prenotification). By submitting the direct debit mandate, Klarna will ask your bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account will be debited after the goods have been dispatched. For payment processing via Klarna - in addition to our terms and conditions - the terms and conditions and the privacy policy of Klarna apply. You can find more information during the ordering process.

When you communicate with us

  • Name and contact information
  • Information about your question, point of view or your case

Legal basis for processing: fulfillment of our legitimate interest in conducting our business (balancing of interests)

When we have an obligation due to the law

In addition to what is described above, we handle your personal data in certain cases where we are obliged by law, for example due to our accounting obligation or at the request of an authority.

Legal basis for the proceedings: legal obligation

How long do we store your personal information?

We store your personal data only for as long as it is necessary to fulfill the purposes of the processing, to be able to defend legal claims and as long as it is required according to statutory storage times.

Information needed to complete the order, follow up and handle any repurchases and complaints is saved for 1 year from your most recent purchase in one of our stores. Information that is necessary for accounting is stored for up to 8 years according to the Accounting Act.

Personal data for customer service matters are normally saved for 6 months following the end of customer service matters.

Your rights

You have certain rights under the data protection laws.

If you want to exercise any of your rights, you can contact us via info@healthwell.com.

  • Access to your personal data - you have the right to obtain personal information we have stored about you in an easy-to-read format. As a member, you can see certain data under "My pages" when you log in to our website. Contact us if you need to receive the data in a file format.
  • Request correction - you have the right to request a correction of your information
  • Request to be deleted - you have the right to have your information deleted under certain circumstances
  • Objection to processing based on our legitimate interest and to processing of direct marketing - you have the right to object to the processing of your personal data or that the processing is restricted
  • Right to data portability - you have the right to have your personal data transferred from us to another company, authority or organization
  • Complaints - contact us if you have any questions or complaints about our handling of your data. You also have the right to submit a complaint to the Swedish Data Inspectorate, which is the supervisory authority, if you believe that we process your personal data in violation of the Data Protection Regulation.

The right to avoid direct electronic marketing

We may use your email address or mobile number for direct marketing. If you do not want us to use your email address or mobile number for direct marketing, you are welcome to contact us at info@healthwell.com.

Who processes your personal data

We maintain routines and working methods that are based on your personal data being handled in a secure manner. The starting point is that only staff and people within the organization who need access to personal data in order to be able to perform their tasks should be able to access them.

Our security systems are developed with your privacy in focus and protect, to a very high degree, against intrusion, destruction and other changes that may pose a risk to your privacy. We have several guidelines for information security to ensure that your personal data is processed in a secure manner.

Our starting point is only to disclose your personal data to third parties if you have explicitly consented to it or if it is necessary to fulfill our obligations under this policy. In cases where we disclose personal data to third parties, we ensure that the personal data is processed in a secure manner.

With whom we share personal information

  • Third-party providers that process personal data on our behalf, for example to handle payment, shipping and distribute e-mails.
  • Other third parties to the extent necessary to comply with Swedish law, for example a request for an authority or a court decision.

Cookies

We use cookies on the website to adapt the shopping experience to you as a customer and to process anonymous statistics. Read more in our cookie policy.

Contact Information

Phone: +46220601090
Email: info@healthwell.com

Customer Service: https://www.healthwell.com/information/customer-service

Full Legal Disclosure (Imprint): https://www.healthwell.com/information/legal-disclosure

Mailing address
Healthwell
Box 2018
176 02 Järfalla
Sweden